This page explains where we deliver M-Power products, what delivery costs, how long it takes, how to track your order, and what happens if a parcel is late, lost, damaged or can’t be delivered. It also explains how consultations reach you, since nothing is shipped for them.
Where we deliver
We deliver to addresses in India only, and checkout won’t accept a delivery address in any other country. If you live abroad, you can still order for delivery to an address in India: see “Buying from outside India” below.
If our courier doesn’t deliver to your PIN code, we’ll tell you before we dispatch. If there’s no other way to get your order to you, we’ll cancel it and refund the full amount you paid.
Delivery charges and payment
Delivery charge: free, anywhere in India.
Any delivery charge shows as its own line in your cart and again at checkout. Our prices are in Indian rupees and include taxes, so the total at checkout is everything you pay. Nothing is added later.
You pay online when you order, through Razorpay, by UPI, debit or credit card, or netbanking. Razorpay handles your card, UPI and bank details, and we don’t store them. There’s no cash on delivery and nothing to pay when your parcel arrives. If anyone asks you for money to deliver an M-Power parcel, don’t pay. Message us first.
Every order, including a consultation, gets an order confirmation email with what you bought, the price and the total. When your order is completed, we also email you an invoice as a PDF.
Dispatch and delivery times
Dispatch
The founders energise each piece before it’s packed. We dispatch orders within 2 working days of payment. Working days are Monday to Saturday, except public holidays.
If we can’t dispatch your order in that time, for example because a piece is out of stock, we’ll tell you. You can then choose to wait, or cancel for a full refund.
Delivery time
After dispatch, delivery takes up to:
- Punjab and Chandigarh: 2 to 4 working days
- The rest of India: 4 to 7 working days
- Remote areas, such as parts of the north-east, Jammu and Kashmir and Ladakh, the Andaman and Nicobar Islands and Lakshadweep: 7 to 12 working days
So the delivery time for your order is the dispatch time plus the time for your area. If your order hasn’t arrived by then, it’s late: see “Your order is late” below.
Delays outside our control
Events beyond our and the courier’s reasonable control, such as natural disasters, epidemics, riots, war or government orders, can hold up deliveries. If one affects your order, we’ll tell you what we know and keep you updated.
Tracking your order
When your order is dispatched, we send you the courier’s name and a tracking number or link, by email or WhatsApp.
If you ordered with an account, you can also see your order’s status in My account, under Orders.
When something goes wrong
For any of the problems below, message us on WhatsApp or email us, with your order number. Our contact details are under “Questions and complaints”.
Your order is late
If your order hasn’t arrived by the end of its delivery time, tell us. We’ll check with the courier and let you know where it is.
If it arrives late, you can refuse it at the door or send it back, and we’ll refund the full amount you paid for it, including any delivery charge. The only exception is a delay caused by events beyond our and the courier’s reasonable control, such as natural disasters, epidemics, riots, war or government orders.
Your parcel is lost
If your parcel seems to be lost, or it’s marked as delivered but hasn’t reached you, tell us. We’ll take it up with the courier and keep you updated. If the parcel isn’t found, we’ll send a replacement or refund the full amount you paid, whichever you prefer.
An item is damaged, wrong or missing
Please check your parcel when it arrives. If a piece is damaged, isn’t what you ordered or is missing, message us within 2 days of delivery. Send your order number and a photo of what arrived and the box it came in. If a fault only shows up later, tell us as soon as you notice it.
Keep the box and packing until we’ve sorted it out, in case the courier asks to see them. You can have a full refund, including any delivery charge, as the refund and cancellation policy explains. If you prefer, we send a replacement at no charge as soon as we can.
Returns for any other reason are covered in the refund and cancellation policy.
A problem with the address
Please check your delivery address, PIN code and phone number before you pay. The courier needs the phone number to reach you.
If you spot a mistake after ordering, for example in your order confirmation email, message us straight away. We can change the address until your order is dispatched. After that, we’ll ask the courier to redirect it, but we can’t promise they will.
If the courier can’t deliver because the address is wrong or incomplete, or because nobody was there to take the parcel after the courier’s delivery attempts, it comes back to us and we’ll contact you. We send it again at no charge, or refund you in full if you’d rather cancel.
Sending an item back
For a damaged, faulty, wrong or late item, we arrange the return and pay for it. We don’t take back items that aren’t faulty, as the refund and cancellation policy explains.
Refunds go back the way you paid, through Razorpay. The refund and cancellation policy says how long they take.
Buying from outside India
We don’t ship outside India, but you can order from outside India for delivery to an address in India, for example to your family. Your billing address can be outside India.
Paying from abroad: you can pay with any card or method Razorpay offers at checkout. If yours isn’t accepted, message us.
Consultations can be booked from outside India too. The booking form shows free times in your own time zone, with India time alongside. For numbers outside India, we suggest WhatsApp or a video call.
How consultations reach you
Consultations are services, so nothing is shipped and there’s no delivery charge. If your cart has only consultations, checkout doesn’t ask for a street address or PIN code. It still asks for your country and state, which your invoice needs.
When you place the order, we hold your chosen time for 30 minutes while you pay, and it’s confirmed once the payment goes through. We email you the booking details with a calendar invite. Once it’s paid, we email you a reminder about an hour before the session, plus one a day before if you booked more than a day ahead. How the session happens depends on what you chose:
- Phone call: one of the founders calls you on the number you gave, at the booked time.
- Video call: the link comes to you on WhatsApp before the session.
- WhatsApp: one of the founders calls you on WhatsApp at the booked time.
- Floor-plan review or scan (Vastu consultation, energy scan): you talk by phone, video or WhatsApp, as you chose. Upload the floor plan when you book, or send it on WhatsApp or by email before the session.
- Site visit (Vastu consultation, energy scan): one of the founders comes to the address you gave, and we confirm the visit on WhatsApp the day before. The price you see when you book is the full price, including travel. Tell us the address when you book. If we can’t visit it, we’ll tell you before the visit, and you can have a full refund.
- Reiki, at a distance or in person: for a distance session you rest wherever you are, and we message you on WhatsApp when it starts and ends. For an in-person session, we agree the place with you on WhatsApp after you book.
If your order also has products, they’re delivered as described above.
After the session
Written summary: where a consultation includes one, we send it by email or WhatsApp within 3 days of the session.
Moving or cancelling a session
If you booked with an account, you can move a booking up to twice, or cancel it, in My account under Consultations, until 24 hours before the session. Inside 24 hours, message us on WhatsApp, email us or call us. If you booked as a guest, create an account with the same email address. Once you’ve set your password from the email we send, your bookings appear there. Or message us with your order number.
The refund and cancellation policy explains refunds when a session is cancelled or moved, by you or by us.
Your details and the courier
To deliver your order, we give the courier your name, delivery address and phone number. The privacy policy explains what we collect, who we share it with and why.
Questions and complaints
For anything about a delivery, message us on WhatsApp at +91 91506 15000 or email prathamastro@gmail.com, with your order number. The contact page lists every way to reach us.
If you’re not happy with how we’ve handled a problem, contact our grievance officer, Pratham Kumar, founder, at prathamastro@gmail.com or +91 91506 15000. Within 48 hours we acknowledge your complaint, give you a reference number and send you a copy of it as we recorded it. We resolve complaints within one month of receiving them.
You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.
About this policy
morepowersolution.com is run by M-Power, the practice of Arun Kumar and Pratham Kumar, founders of DNA Vastu. In this policy, “we” means M-Power. Our terms and conditions also apply to your order.
If we change this policy, we’ll post the new version here with a new date. Your order follows the version that was here when you placed it.