This page covers moving and cancelling consultations, cancelling and returning products, and how and when refunds are paid. It applies to everything you buy on morepowersolution.com.
morepowersolution.com is run by M-Power, the practice of Arun Kumar and Pratham Kumar, founders of DNA Vastu. In this policy, “we” means M-Power, and “you” means the person who placed the order or booking.
At a glance
- From My account you can move a consultation up to twice, or cancel it, until 24 hours before it starts. Inside 24 hours, message us on WhatsApp, email us or call us.
- If the founders have to cancel or move your session, you choose a new time or a full refund.
- If a product arrives damaged, faulty or wrong, message us on WhatsApp or email us with your order number and a photo. You can have a full refund.
- Refunds go back to the card, UPI account or bank account you paid with.
Consultations
You book a consultation on the booking page and pay at checkout, or book it with us on WhatsApp or by phone; the same rules apply either way. When you place the order, the time you chose is held for 30 minutes while you pay. It is yours once the payment goes through. You then get an email with a calendar invite, and an email reminder about an hour before the session (and the day before, if you booked more than a day ahead).
Moving or cancelling up to 24 hours before
If you booked with an account, sign in to My account and open Consultations.
- To move a booking, choose Change the time and pick another free time. There is no charge, and you can move each booking twice.
- To cancel it, choose Cancel. The time is released for other visitors.
Both options close 24 hours before the session starts. After each change we email you the details, and a move comes with a new calendar invite. The founders are told straight away.
If you cancel a booking you have paid for, you get back the full amount you paid. We pay it as set out under How refunds are paid, below. If you cancel a booking you haven’t paid for, the time is released and there is nothing to refund.
After two moves you can still cancel from My account until 24 hours before. For any other change, message us on WhatsApp, email prathamastro@gmail.com or call +91 91506 15000.
To switch to a different consultation or package, message us. If a time is free, we’ll switch it, and you pay or get back the difference in price.
Booked as a guest? Create an account with the same email address. Once you have set your password from the email we send, your bookings appear in My account. You can also message us on WhatsApp or email us with your order number.
Changes inside 24 hours
In the last 24 hours before a session, Change the time and Cancel are no longer available in My account. This also applies from the start if you book a session less than 24 hours ahead. To ask for a change, message us on WhatsApp, email prathamastro@gmail.com or call +91 91506 15000 with your order number as early as you can.
- Moving: message us, and we’ll move it if another time is free. We can’t promise that there will be one.
- Cancelling: there’s no refund inside the last 24 hours, because the time was kept for you.
- If you booked the session less than 24 hours ahead, online changes were never open to you, so if you message us to cancel before the session starts, you get a full refund.
If you miss the session or join late
At the booked time, one of the founders gets in touch the way you chose. For a phone or WhatsApp call, one of the founders calls you on the number you gave. For a video call, the link comes to you on WhatsApp before the session. For a site visit, one of the founders comes to the address you gave.
- We try to reach you at least twice in the first 15 minutes before a session counts as missed.
- If you miss a session: there’s no refund, but message us and we’ll offer you one new time if we can.
- If you join or arrive late: the session still ends at the booked time.
If we cancel or can’t hold your session
If the founders have to cancel or move your session, we’ll tell you as soon as we know. You choose:
- a new time, at no extra cost, or
- a full refund.
You have the same choice if the founders miss your session, or if it can’t go ahead or is cut short because of a problem at our end, such as a failed call or video link. The same applies when events beyond our reasonable control, such as natural disasters, epidemics, riots, war or government orders, stop a session going ahead.
The rules work both ways. If we keep back any part of the price when you cancel or move at short notice, then whenever we cancel, move or miss a session, or cancel a product order, for any reason and at similar notice, we refund you in full and also pay you that amount.
Your payment may reach us after the 30-minute hold has run out. If someone else has booked that time in the meantime, we’ll agree a new time with you, or refund you in full if none suits you.
Site visits
- A site visit is booked for the address and city you give when booking. We confirm the visit with you on WhatsApp the day before.
- You can move or cancel it from My account up to 24 hours before, like any other consultation.
- Areas: Tell us the address when you book. If we can’t visit it, we’ll tell you before the visit, and you can have a full refund.
- Travel: the price you see when you book is the full price of the visit, including any travel. We don’t add charges afterwards. Cancelling a site visit follows the same rules as any other consultation.
- If we arrive and can’t get in, or no one is there: we wait 30 minutes and try to reach you. After that, the visit counts as missed.
When a consultation counts as delivered
A consultation counts as delivered once the session has been held and, where the consultation includes one, the written summary has been sent.
Distance Reiki: at the booked time you rest wherever you are, and we message you on WhatsApp when the session starts and when it ends.
The founders prepare from the details you give when booking, such as birth details or a floor plan. Please check them, and message us on WhatsApp or email us before the session if anything needs correcting.
Consultations are spiritual guidance, and we don’t promise any particular result (see our disclaimer). A consultation isn’t refunded once it has been delivered. You still keep your rights if a consultation wasn’t given as described or was deficient.
If something the consultation includes was missing, for example a written summary it includes didn’t arrive, tell us as soon as you can. You choose: we put it right at no extra cost, or you have a full refund.
Products
We deliver the M-Power products in our shop to addresses in India only. You can order from outside India for delivery to an address in India. The founders energise each piece before it is packed. Delivery times and charges are in the shipping policy, and any charge shows at checkout before you pay.
Cancelling an order
To cancel an order you have paid for, message us on WhatsApp or email prathamastro@gmail.com with your order number as soon as you can.
- Before it is dispatched: we cancel it, and you get back the full amount you paid.
- After it is dispatched: it can’t be cancelled, but you can refuse the delivery. Once the parcel is back with us, we refund the full amount.
If we have to cancel your order, for example because an item is out of stock, we’ll tell you and refund you in full. If you haven’t paid for an order, there is nothing to refund.
Damaged, faulty or wrong items
If the parcel looks damaged when it arrives, take a photo before you open it. Message us on WhatsApp or email prathamastro@gmail.com with your order number and photos if an item:
- is damaged, or has a physical fault such as a crack or a missing part
- is not what you ordered
- is not as described on its product page, or is not genuine.
Please tell us within 2 days of delivery, so we can take it up with the courier. If a fault only shows up later, tell us as soon as you notice it.
You can have a full refund, including any delivery charge you paid. If you prefer, we send a replacement at no charge instead. If we need the item back, we arrange the return and pay for it.
Late or missing deliveries
If your order hasn’t arrived by the delivery time we gave you, message us on WhatsApp or email us with your order number.
If it arrives late, you can refuse it or send it back for a full refund, and we pay for the return. The only exception is a delay caused by events beyond our and the courier’s reasonable control, such as natural disasters, epidemics, riots, war or government orders. If it has been lost on the way, you can have a full refund.
Returning or exchanging an item that isn’t faulty
- Returns: each piece is energised for you before it’s packed, so we don’t take back items that aren’t faulty.
- Exchanges: to change the size of a Magic M-Power Booster, message us before your order is dispatched, and you pay or get back the difference in price. After dispatch, items that aren’t faulty can’t be exchanged.
None of this changes what happens when an item is damaged, faulty, wrong or late. Those cases are covered above.
Warranties and best-before dates
The products don’t come with a warranty or guarantee. A piece that is faulty or damaged when it arrives is covered above.
None of the products has a best-before or use-before date.
The products are used in spiritual and Vastu practice, and we don’t promise any particular result from them.
How refunds are paid
You pay online through Razorpay, our payment provider, by UPI, debit or credit card, or netbanking. Refunds go back the same way, to the card, UPI account or bank account you paid with. We never see or store your card or UPI details. We don’t refund in cash or to anyone else’s account.
Refunds aren’t automatic. We start each one ourselves through Razorpay within 2 working days of the day it becomes due: when a booking or order is cancelled, when we receive an item you’ve sent back, or when we agree a refund with you. Your bank usually credits the money within 5 to 7 working days after that.
A full refund means everything you paid for that booking or item, including any delivery charge.
If a refund can’t go back the way you paid, for example because the card has been closed, message us and we’ll arrange it with you, to an account in your own name.
Prices and refunds are in Indian rupees. If your card or account is in another currency, your bank converts the refund, so the amount may differ slightly from what left your account.
If a refund hasn’t reached you 7 working days after we started it, message us. We’ll send you the refund reference to check with your bank.
Failed or double payments
A booking or order is confirmed only when the payment goes through. If the payment for a booking fails, the time is released.
If money left your account but the payment failed, it normally comes back to you automatically. If it hasn’t come back within 7 working days, message us with the date, the amount and any payment reference. We’ll check it with Razorpay.
If you were charged twice for the same order, we refund the extra payment in full.
Questions and complaints
For anything on this page, message us on WhatsApp on +91 91506 15000, email prathamastro@gmail.com or call +91 91506 15000. You can also use the contact page.
If you’re unhappy with how we’ve handled a cancellation, return or refund, contact our grievance officer, Pratham Kumar, founder, at prathamastro@gmail.com or +91 91506 15000. Within 48 hours we acknowledge your complaint, give you a reference number and send you a copy of it as we recorded it. We resolve it within one month of receiving it.
This policy is part of our terms. It doesn’t affect your rights under the Consumer Protection Act, 2019. You can also call the National Consumer Helpline on 1915, or complain to the consumer commission for the area where you live or work.
Changes to this policy
If we change this policy, we post the new version on this page with a new date.