Terms and conditions

These terms explain how you can use morepowersolution.com and its free tools. They also set out what applies when you book a consultation or buy an M-Power product, from prices and payment to delivery, reviews and complaints. Please read them before you book or buy.

Who we are and how to contact us

The website morepowersolution.com is run by M-Power, the practice of Arun Kumar and Pratham Kumar, founders of DNA Vastu.

In these terms, “we”, “us” and “our” mean M-Power, and “you” means you, the person using the site, booking or buying.

You can reach us by:

WhatsApp: +91 91506 15000. This is the quickest way, including to change a booking less than 24 hours before it.
Email: prathamastro@gmail.com
Phone: +91 91506 15000

The contact page has a form and all our details. For complaints, see “Complaints and our grievance officer” below.

About these terms

These terms apply whenever you use this website.
When you book or buy, they form part of your contract with us. So do the order details you confirm at checkout, our refund and cancellation policy and, for products, our shipping policy.
Our privacy policy explains how we handle your personal data. Our disclaimer explains what spiritual guidance can and can’t do.
If these terms and one of those pages say different things about the same point, the one that is better for you applies.
Agreeing to these terms is not agreeing to marketing. We don’t sell your personal data or use it for advertising.

Who can book or buy

You must be 18 or over to create an account, book a consultation or buy a product.
A parent or guardian may give a child’s birth details for a reading. The parent or guardian must be the one who books and pays.

Using the site and the free tools

You can use the site and the free tools without an account.
The free kundli and the calculators are worked out in your browser. Kundli matching, and the Navamsa and Dashamsa charts in the free kundli, use an outside service, FreeAstrologyAPI. Our server sends it the dates, times and time zones of birth and the map coordinates of the birth places, never names. The privacy policy has the details.
Tool results are calculated automatically from what you enter, using standard Vedic methods. They are only as accurate as the details you give, especially the birth time. They are general information for your own interest, not a personal reading. For that, book a consultation.
Kundli matching compares the two charts you enter. It doesn’t find, suggest or introduce partners.
Numbers from the numerology tools are not tips for lotteries, betting or any other game of chance.
Tools that use FreeAstrologyAPI have a daily limit. If it’s reached, please try again the next day.
We check our calculations carefully, but we can’t promise that every result is free of errors or that the site will always be available. We may change, pause or remove a free tool.
Articles on the site are general information, not advice written for you.
Links to WhatsApp, Google Calendar and Razorpay open services run by other companies, under their own terms.

Prices, orders and payment

This part applies to consultations and products alike.

Prices

Prices are in Indian rupees (₹) and include all taxes.
Each product, size and consultation package has one fixed price, shown on its page or in the booking form before you pay.
Where we show a struck-through price next to ours, it is the product’s MRP (maximum retail price, including all taxes) printed on the pack.
Before you pay, checkout shows the price of each item or package, any delivery charge and the total as one figure. Nothing is added after that.
We don’t charge a fee for paying by UPI, card or netbanking. Your bank may charge its own fees, for example on a card issued outside India.
Anything shown as “Price on request” or “Fee on request” can’t be bought or booked online: message us on WhatsApp or call us, and we’ll tell you the price.

How an order or booking becomes a contract

At checkout you see what you’re buying, the delivery address for products and the total, with links to these terms and our privacy policy. Links to all our policies are at the foot of every page, checkout included.
We never pre-tick a box that adds something to your order, signs you up to anything or agrees to anything for you.
You place your order by clicking “Place order” and paying.
When your payment goes through, we email you an order confirmation. That is when our contract with you begins.
If the payment fails, the order isn’t placed. If money leaves your account for a failed payment, it’s normally returned to you automatically. If it isn’t back within 7 working days, send us your order number and we’ll help.

Paying

You pay online through Razorpay, by UPI, debit or credit card, or netbanking.
You enter your payment details in Razorpay’s payment window, not in a form on our site. We never see your full card number, CVV or UPI PIN, and we don’t store card, UPI or bank details. We receive whether the payment worked and a reference number.
Your bank protects each payment with its own checks, such as a one-time password or your UPI PIN.
There are no subscriptions or automatic repeat payments, so there is nothing to cancel.
Razorpay (Razorpay Software Private Limited) is our payment provider. It doesn’t supply or endorse our consultations or products. For a problem with a payment itself, you can contact us, or Razorpay at razorpay.com/support.
If you think you were charged wrongly, please tell us first so we can put it right quickly. You can also ask your bank or card issuer to reverse the payment (a chargeback) under its own rules.
Refunds go back to the account or card you paid from, as the refund and cancellation policy explains.

Bills and GST invoices

Every order, including a consultation, gets an order confirmation email with what you bought, the price and the total. When an order is completed, we also email you an invoice as a PDF.
If you need a GST invoice in your business’s name, enter your GSTIN at checkout and put the business name in the Company field.

Booking a consultation

What we offer

We offer consultations for Vastu, kundli reading, kundli matching, numerology, Reiki, energy scan and dowsing, and dosha remedies. Every consultation is given by Arun Kumar or Pratham Kumar. Before you pay, the booking form shows each package, how long it lasts, the ways it can happen and its price. What the consultation page and the booking form describe is what you get.

How booking works

On the booking page, choose the consultation, the package and how it happens. Depending on the consultation, that’s a phone call, video call or WhatsApp, a site visit for Vastu and energy scans, and for Reiki a session at a distance or in person. A floor-plan review is held by phone, video call or WhatsApp.
Choose a free time. The booking form shows times in your own time zone, with India time alongside if they differ. Emails give the time in India time (IST).
Give your details, check the summary and choose “Continue to payment” to go to checkout.
Choosing a time doesn’t hold it. When you place the order, we hold the time for 30 minutes while you pay. If someone else books it before you place the order, checkout asks you to choose another time.
Your booking is confirmed once your payment goes through. We email your order confirmation with a calendar invite.
Once it’s paid, we email reminders a day before (if you booked more than a day ahead) and about an hour before. Please keep a note of the time yourself too.
If your payment reaches us after the 30 minutes and someone else has taken the time, we’ll contact you to agree a new one. If none suits you, we’ll refund you in full.

The details we ask for

We only ask for what the consultation needs:

For every consultation: your name, WhatsApp number and email, and your question if you’d like to add one.
Kundli reading and dosha remedies: date, time and place of birth. If you don’t know the birth time, you can say so.
Kundli matching: birth details for both people.
Numerology: full name and date of birth.
Vastu and energy scan: a floor plan if you have one (JPG, PNG or PDF, up to 8 MB). If you don’t upload it, send it on WhatsApp or by email before the session.
Site visits: the address and city.

Readings depend on these details, so please check them. If you give another person’s details, such as a partner’s, make sure they know and agree. We keep what you share in confidence. The privacy policy explains who can see it and when it’s deleted.

Your session

Phone call: one of the founders calls you on the number you gave.
Video call: the link comes to you on WhatsApp before the session.
WhatsApp: one of the founders calls you on WhatsApp at the booked time.
Site visit: one of the founders comes to the address you gave and confirms the visit on WhatsApp the day before. Please make sure someone is there to let us in. Tell us the address when you book. If we can’t visit it, we’ll tell you before the visit, and you can have a full refund. The price shown before you pay is the full price of the visit, including any travel, and you won’t be asked to pay more on the day.
Reiki in person: we agree the place with you on WhatsApp after you book.
Any other way: one of the founders gets in touch at the booked time, the way you chose.

The session lasts as long as the package you booked. If your consultation includes a written summary, you get it after the session.

Joining late or missing the session: the session still ends at the booked time, and we try to reach you at least twice in the first 15 minutes before it counts as missed. Any refund follows the refund and cancellation policy.

We keep a record of each booking and its status, as proof of what was booked and when.

Moving or cancelling a booking

With an account, you can move a booking up to 2 times, or cancel it, in My account → Consultations. You can do this until 24 hours before the session.
Booked as a guest? Create an account with the same email address. Once you’ve set your password from the email we send, your bookings appear there. Or message us with your order number.
Less than 24 hours before the session, or after two moves, message us on WhatsApp, email prathamastro@gmail.com or call +91 91506 15000.
When you move or cancel a booking, we email you to confirm. A move comes with a new calendar invite.
If you cancel a booking you haven’t paid for, the time is freed and there is nothing to refund.
If you cancel a paid booking, the founders are told straight away. Refunds aren’t automatic: we make them through Razorpay, as the refund and cancellation policy sets out.

If we need to change your session

If the founders have to move or cancel a session, we’ll tell you as early as we can and offer another time. If no other time suits you, we refund you in full. The refund and cancellation policy has the full rules for sessions we cancel, move or miss.

Spiritual guidance, not a guarantee

Consultations draw on Vedic astrology, Vastu, numerology, Reiki and dowsing. They are spiritual guidance. They are not medical, psychological, legal or financial advice, and not a substitute for a doctor or other professional.
No reading can be certain about the future. We don’t promise any particular result, such as a marriage, a job, a sale or better health.
Suggestions may include changes to placement or colours, traditional practices or an M-Power product. Following them is your choice, and you never have to buy anything.
We will never tell you that harm will come to you or your family unless you book or buy something.
If you have a health concern, see a doctor. Don’t stop or change any treatment because of a reading, a session or a product.
The disclaimer says more.

What consultations don’t cover

Medical diagnosis or treatment
Legal, tax or investment advice, including share-market or trading tips
Numbers for lotteries, betting or other games of chance
Saying whether a baby will be a boy or a girl, or suggesting ways to choose
Finding or introducing a marriage partner: kundli matching compares two charts you give us
Kundli matching for anyone below the legal age of marriage (18 for women, 21 for men)

Buying products

What we sell

The M-Power range: the Magic M-Power Booster (small and big), the Magic Stick and the M-Power Energy Harmonizer.
They are spiritual aids for your home, workplace and daily practice. They are not medicines or medical devices, and not a substitute for medical care. Experiences vary from person to person, and we don’t promise any particular result.
The founders energise each piece before we dispatch it.
Each product page describes the product and how to use it, with its size and what it’s made of where we’ve added them. Where a page shows a drawing instead of a photo, the drawing is only an illustration.
Warranty: the products don’t come with a warranty or guarantee. A faulty or damaged item is covered by the refund and cancellation policy.
If we can’t supply something you’ve paid for, for example because it has run out, we’ll tell you and refund you in full.
If a price was shown wrongly by an obvious mistake, we’ll contact you before dispatch. You can then pay the correct price or cancel for a full refund.

Delivery

We deliver only to addresses in India. You can order from outside India for delivery to an address in India; “Paying” above explains how you can pay.
Dispatch and delivery times, charges and tracking are in the shipping policy. Any delivery charge shows at checkout before you pay.
Your order is our responsibility until it’s delivered to the address you gave. Please check the address before you pay.
If your order arrives later than the delivery time in the shipping policy, you can cancel it or send it back for a full refund. This doesn’t apply if the delay was caused by events beyond our and the courier’s reasonable control, such as natural disasters, epidemics, riots, war or government orders.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, message us on WhatsApp or email prathamastro@gmail.com with your order number and a photo. The refund and cancellation policy explains the time limits and how returns, replacements and refunds work. Your rights under consumer law for goods that are faulty or not as described always apply.

Your account

You don’t need an account to book or buy. You can check out as a guest.
An account shows your orders and consultations, and lets you move or cancel bookings yourself.
You can create an account at checkout or in My account. We email you a link to set your password. If you create it at checkout, you’re signed in straight away for that visit; otherwise you can sign in once your password is set. Any earlier orders you placed as a guest with the same email address appear in your account once you’ve set your password.
An account is for one person, aged 18 or over. Please keep your details up to date.
Keep your password to yourself, and tell us straight away if you think someone else has used your account. You’re responsible for what’s done in your account, unless it happened through no fault of yours.
You can ask for a copy of your data, or for it to be erased, in My account → Account details. The privacy policy explains what we must keep, such as order records for tax.
We may suspend or close an account that’s used to break these terms. We’ll tell you why, and we’ll still provide, or refund, anything you’ve already paid for, unless the law stops us.

Reviews

Only customers who bought a product can review it. Product reviews show a “verified owner” label.
Consultation reviews on the site come from real clients. We publish them only with the client’s permission, showing the name, city and service they agreed to.
We never write reviews ourselves or pose as customers, and we don’t pay or reward anyone for a review.
We publish good and bad reviews alike, as long as they follow the rules below. We may check a review before it appears. We don’t change what a review says, apart from removing personal details such as phone numbers.
A review must be honest and about your own experience. Don’t post anything false, abusive, hateful, obscene or threatening. Don’t include other people’s personal details, adverts or links, or anything that breaks the law or someone else’s rights. We remove reviews that break these rules.
Your review stays yours. By posting it, you let us show it on this site, and you can ask us to remove it at any time.
To report a review, message us from the contact page and choose “A complaint”, or write to our grievance officer. We acknowledge a report within 24 hours and deal with it within 7 days.

Acceptable use

When you use the site, please don’t:

Give false information, pretend to be someone else, or use another person’s details without their permission
Make a complaint or report you know to be false
Copy the site’s content in bulk, run the tools with bots or scripts, or try to get round the daily limits
Try to break into the site, test its security or upload anything harmful, such as a virus
Upload a file that isn’t a floor plan, or that you don’t have the right to share
Use the site for anything unlawful, or to harass or mislead anyone

If you do, we may block your access, remove what you posted, or cancel the order or booking concerned. We’ll refund anything you paid for that we then don’t provide.

Our content and product designs

The words, articles, illustrations, line drawings and design of this site belong to us or to others who let us use them.
The names M-Power and DNA Vastu, our logo and the designs of the M-Power products belong to M-Power.
You may view the site, and print or save pages for your own use. You may keep and share your own kundli and consultation summary for personal use.
Please don’t copy, republish or sell our content, or use our names or logo, without our written permission.
Buying an M-Power product doesn’t give you any right to copy its design, or to make or sell copies or look-alikes.
The tools use Astronomy Engine (MIT licence) for planet positions, GeoNames city data (CC BY 4.0) and FreeAstrologyAPI for some calculations. Names such as Razorpay, WhatsApp and Google belong to their owners.

What we’re responsible for

We give consultations with reasonable care and skill, and supply products that match their descriptions.
If we fall short, you can ask us to put it right. You keep all your rights under the Consumer Protection Act 2019, including a refund where a product is faulty or a service is deficient. The refund and cancellation policy explains how.
We’re responsible for loss you suffer that is a foreseeable result of our breaking these terms or not taking reasonable care. We’re not responsible for loss that no one could have expected when you ordered.
Decisions you make after a consultation, a free tool or a product, about health, money, work, relationships, legal matters or property, are yours to make. We’re not responsible for their results, unless the loss comes from our own failure to take reasonable care.
The free tools cost nothing. As far as the law allows, we’re not responsible for decisions based on their results.
If you buy for a business, not as a consumer, we’re not responsible for lost profit, business or opportunity, and our total liability to you for an order is what you paid for it.
Events beyond our and the courier’s reasonable control, such as natural disasters, epidemics, riots, war or government orders, may hold up a delivery or a session. If one does, we’ll tell you, and you choose a new date or a refund for what we couldn’t provide. A problem with our own phone, internet or power doesn’t count as such an event: the refund and cancellation policy covers it, like any other session we cancel.
Nothing in these terms limits our liability where the law doesn’t allow that. This includes liability for deficient services, faulty goods, unfair trade practices, and death or injury caused by our negligence.

Changes to these terms

We may update these terms, for example when the law or our services change. The date at the top of this page shows when they last changed.
The terms that apply to an order or booking are the ones shown here when you placed it.
We may change or stop offering a consultation, product or tool. That doesn’t affect anything you’ve already paid for: we’ll provide it, or refund you if we can’t.
If a court decides that part of these terms can’t be enforced, the rest still applies.

Complaints and our grievance officer

If something has gone wrong, please tell us first on WhatsApp or by email. Most things can be put right quickly.

For a formal complaint, write to our grievance officer, or use the contact page and choose “A complaint”. This covers orders, consultations, reviews, the site and your personal data.

Grievance officer: Pratham Kumar, founder
Email: prathamastro@gmail.com
Phone: +91 91506 15000

How we deal with complaints

Within 48 hours we acknowledge your complaint, give you a reference number and send you a copy of it as we recorded it. If you use the contact form, that email comes straight away. We resolve complaints within one month of receiving them.
Reports about reviews are acknowledged within 24 hours and dealt with within 7 days.
If you’re not satisfied, you can contact the National Consumer Helpline: call 1915, WhatsApp 8800001915, or visit consumerhelpline.gov.in.
For concerns about your personal data, the privacy policy explains your options, including the Data Protection Board of India.

Law and courts

These terms, and any dispute about them, are governed by the laws of India.
If a dispute can’t be settled with us, it can be taken to the consumer commission or court that has jurisdiction under Indian law.
This doesn’t limit your right as a consumer to complain to the consumer commission where you live or work, or anywhere else the Consumer Protection Act 2019 allows. You can file online at e-jagriti.gov.in.
Nothing in these terms requires you to use arbitration or to give up your right to complain.

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